Welcome to Gataway Guides Tour and Travels. By booking our services or using our website, you agree to the following Terms & Conditions. Please read them carefully.
1. Booking & Confirmation
All bookings must be confirmed in advance through phone, email, or online inquiry. A booking is considered confirmed only after receiving the required payment or confirmation from our team.
2. Payment Policy
- Advance payment is required to confirm bookings.
- The remaining balance must be paid before or during the trip as agreed.
- Payments can be made via bank transfer, UPI, or cash.
3. Cancellation & Refund Policy
- Cancellations must be informed in advance.
- Refunds (if applicable) depend on the cancellation timing and service type.
- Last-minute cancellations may not be eligible for refunds.
4. Travel Itinerary
- All itineraries are planned for convenience but may be subject to change due to weather, road conditions, or unforeseen circumstances.
- We reserve the right to modify routes or schedules for safety and operational reasons.
5. Vehicle & Transport
- We provide well-maintained vehicles with experienced drivers.
- Vehicle type depends on package and availability.
- Any damage caused by the customer will be chargeable.
6. Customer Responsibility
- Customers must carry valid ID proof during travel.
- Follow local rules and respect cultural guidelines.
- Any illegal activity during the tour is strictly prohibited.
7. Liability
- We are not responsible for delays, accidents, natural disasters, or any loss/damage caused due to circumstances beyond our control.
- Personal belongings are the responsibility of the traveler.
8. Third-Party Services
- We may arrange hotels, activities, or transport through third parties.
- We are not responsible for service issues from third-party providers.
9. Pricing Policy
- Prices may vary based on season, availability, and market conditions.
- We ensure transparent pricing with no hidden charges.
10. Acceptance of Terms
By booking with Gataway Guides Tour and Travels, you agree to all the above terms and conditions.
📞 Contact Us
Gataway Guides Tour and Travels
S.K. Bagh, opposite Medstar Hospital, Nowgam, Srinagar – 190015
📧 getawayguides.travels@gmail.com
📞 +91 6005606932